GROUPARRANGING CARE
You don’t need to know exactly what care looks like before you contact us. We can start with a conversation about your situation.
Support shaped around you.FROM ENQUIRY TO YOUR FIRST VISIT
Care starts with understanding your needs. These are the steps we will discuss with you, subject to assessment and availability.
Tell us where you live, the help you are looking for and when you would like support. Your local team will discuss availability and explain the next steps.
We discuss daily routines, health and mobility needs, preferences and what you want to achieve. You can involve a relative or someone you trust.
Together, we agree the tasks, visit arrangements and preferences to include in your plan. We discuss what we can provide before care starts.
We consider your needs and personal preferences when matching carers. Your team will explain introductions and how to prepare for the first visits.
Tell your local team how care is working for you. We review support as needs change and explain how to raise questions, feedback or concerns.
PREPARING FOR YOUR CONVERSATION
You may find it helpful to think about the routines you want to maintain, the tasks that feel difficult and the people you would like involved in decisions.
You do not need to send detailed medical information through our initial website form.