This Privacy Policy relates to Care Hive Planner, a care planning application ("Care Hive Planner", "we", "us" or "our"), a company established in the United Kingdom. We are committed to protecting and respecting your privacy in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the UK Data Protection Act 2018 ("DPA 2018").
If you have any questions or requests about this Privacy Policy or how we handle your data, please contact our Data Protection Officer (DPO):
Email: support@carehiveplanner.co.uk
Phone: +44 7311 513941
This Privacy Policy outlines how Care Hive Planner collects, uses, stores, and shares your personal data when you use our application or services. It also informs you of your rights under applicable privacy laws.
Please read this policy in conjunction with any additional privacy notices provided to you, particularly when we collect specific personal data.
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes. The latest version will always be accessible within our application or on our website. If material changes are made, we will notify you accordingly.
We implement robust security measures to protect your data from unauthorised access or misuse. This includes encryption, secure storage practices, access control, and staff training. Access to your personal data is restricted to authorised personnel only, and data is transmitted using HTTPS/TLS encryption protocols.
We collect different types of data depending on how you interact with the Care Hive Planner app, including:
We do not collect Special Category Data unless you enter it voluntarily into the application as part of care planning records (e.g., health information), and this will always be stored securely and used only for its intended purpose.
| Purpose | Data Used | Lawful Basis |
|---|---|---|
| To register and manage your account | Registration Data | Performance of a contract |
| To provide and personalise the care planning experience | Profile and Usage Data | Legitimate interest |
| To send service notifications or updates | Registration Data | Performance of a contract |
| To respond to enquiries and provide support | All relevant Data | Legitimate interest |
| To comply with legal obligations | All relevant Data | Legal obligation |
| To analyse usage and improve app functionality | Technical and Usage Data | Legitimate interest |
| To send you optional marketing or survey content | Email, profile data | Consent (opt-in) |
We do not sell your personal data. However, we may share data with:
All third-party partners are contractually bound to handle your data in compliance with data protection laws.
With your consent, we may send you occasional updates about new features or improvements. You can opt out at any time using the unsubscribe link in our emails or by contacting us directly.
Our app and website may use cookies and pixels to enhance user experience and track usage data. These are used solely to improve functionality and performance. More details can be found in our Cookie Policy.
Care Hive Planner may contain links to other websites or resources. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies separately.
You have rights under UK GDPR, including:
To exercise any of these rights, email us at: support@carehiveplanner.co.uk
If you have concerns about our use of your personal data, we encourage you to contact us first. If we cannot resolve your concern, you have the right to contact the Information Commissioner's Office (ICO):